03 July 2019

What is the best method for returns management?

June 5th and 6th Cycleon sponsored Deliver 2019, the European Rendezvous for E-Logistics. The concept of Deliver relies on one-to-one meetings between selected sponsors and hosted decision makers in retail, as well as meaningful discussion about latest trends in e-Logistics through keynotes and workshops. Cycleon hosted the workshop 'What is the best method for returns management'? And with many A-brands we discussed seven topics about Returns Management. The main outcomes were:

  • 51% says the costs of returns are becoming too high
  • 62% finds a great customer experience most important in a return strategy
  • 62% says returning an item should be as easy as possible for their customer
  • 73% prefers their returns to come back at low speed & low costs.

Cycleon can help your organization with Retail returns or E-Com returns. For more information please get in touch with us.